Understanding Data Privacy in the Insurance Industry

In today's data-driven world, your personal information allows insurance companies to better service you.  As an insurance customer, it is understandable to have concerns about how your data is being collected, used, and protected.

What is Personal Data?

Personal data is any information that can be used to identify a specific individual. This includes information such as your name, address, email address, phone number, date of birth, social security number, employment history, and health records.

What Personal Data Do We Collect?

As your insurance provider, we collect certain types of personal data to assess risk, determine premiums, and offer you personalised insurance products and services. This data may include:

• Generic identification and contact information: This includes your name, address, email address, phone number, gender, marital status, family status, date of birth, educational background, physical attributes, activity records (such as driving records), photos, employment history, skills, and experience, claims details, and sensitive information.
• Financial information and account details: This includes your credit card number, bank account number, and other financial details.
• Identification information: This includes your identification card number, birth certificate number, passport number, employment pass or work permit number, employee's provident fund member number, tax identification number, military identification number, driver's license number, or other licensed number.
• Communication and recording: This includes communication in any form, including via email, SMS, WhatsApp, or other messaging applications, as well as recorded conversations between our representatives, call centers, and you.
• Management of products and services: This entails information such as your property address, vehicle license plate, travel plans, policy and claims details, information obtained for customer due diligence, and other insurance policies that you may have.
• Marketing, campaigns, promotions, and surveys: This covers information about your marketing preferences, participation in campaigns and product promotions, and responses to customer satisfaction surveys.
• Social media information: This includes your social media account ID, profile picture, and other personal data that you provide to us through our digital platforms.

Why Do We Collect Your Personal Data?

We collect your data for several important reasons, including:

• To assess risk: Your personal data is used to evaluate the risk of insuring you. This helps us determine the appropriate premium for your insurance policy.
• To determine premiums: Your data helps us determine the premiums you will pay for your insurance coverage.
• To provide personalised insurance products and services: Your data allows us to tailor our insurance offerings to meet your specific needs and preferences.
• To comply with regulations: We are legally obligated to adhere to various data privacy regulations that govern the collection and use of personal information.

How Do We Protect Your Personal Data?

We take your data privacy very seriously and have implemented robust measures to safeguard your personal information. These measures include:

• Encryption: We encrypt your data to prevent unauthorized access.
• Access controls: We restrict access to your data by implementing role-based concept. All data access is based on need and require basis to authorized personnel only.
• Data breach prevention strategies: We employ advanced security measures to safeguard your data from cyberattacks and breaches.

BONUS: Understanding Your Rights as an Insurance Customer?

As a valued insurance customer, it is essential to recognise that you have certain rights on how your data is being used or managed. These rights include:

• Access to your data: You have the right to request access to your personal data, allowing you to be informed about the information we hold.  
• Correction of inaccurate personal data: You can request that we correct any inaccurate personal data in our records such as your name, mailing address, email address, and contact information, to ensure you receive our communication.
• Deletion of your data: Under certain circumstances, you have the right to request that we delete your data subject to specific grounds.
• Withdrawal of consent: You have the right to withdraw your consent to the use of your data or request to change the scope of consent at any time.

It is important to note that certain personal data may be exempt from access, correction, objection, deletion, or suppression rights due to local data protection laws.

Our Commitment to Data Governance

We are committed to upholding responsible data governance practices that protect your privacy, comply with regulations, and ensure the security of your personal information.

We regularly review and update our data governance policies to keep pace with evolving data privacy regulations and technological advancements.

Open Communication: We believe in open communication with our customers and encourage you to reach out to us if you have any questions or concerns about your personal data. Our customer service team is available to assist you promptly and address your inquiries.

Your Trust Matters: We value your trust and are committed to safeguarding your data. By implementing strong data governance practices and communicating transparently with our customers, we strive to earn and maintain your trust as your insurance provider.

Generali Malaysia places the utmost importance on protecting your data, ensuring that it is handled following the strictest data privacy and financial services regulations.

While no data transmission or storage system can be foolproof, we employ industry-leading security measures to safeguard your information.

For more detailed information about how we collect, use, and protect your personal data, please review our comprehensive Data Privacy Notice.